GraduateCoach Standard Terms

Booking and Making Payment for a Course

All Course applications must be made online at GraduateCoach.co.uk and paid for at the time of purchase.
Prices
The prices quoted on GraduateCoach.co.uk and in our brochures are correct at the date of publication (that is the earliest course date published within a brochure) and for 30 days thereafter. Graduate Coach reserves the right to adjust these prices in order to meet their true cost outside this period.

Transferring Courses

If a delegate wishes to transfer a booking to a later course there will be an administrative charge of 10% of the course fee if it is within 5 working days of the original course date. If that transfer is then cancelled and/or the delegate fails to attend, no refund will be given.

Canceling Courses

All cancellations to bookings must be received in writing by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Cancellations must be made 20 working days prior to the start of a course. If a booking is cancelled within 1-10 working days or if the delegate fails to attend the course then no refund will be given.

Changing Delegate Details

There will be no charge if a delegate wishes to substitute another person to replace the original delegate. Please inform our office by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it of any change to the original booking. There will be no refund to the original delegate. Any further financial transaction will be between the original delegate and the substitute delegate.

Cancellation of Courses by Graduate Coach and Changes to Course Content

Graduate Coach’s courses are constantly updated and improved and Graduate Coach reserves the right to alter any of the courses’ content without prior notice. Graduate Coach reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, or a full refund.

Course Notes and Training

The notes and training for Graduate Coach Courses cannot be relied upon for legal interpretation. Neither Graduate Coach nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people reading the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer. Please note there will be a charge of £30 + VAT for all additional copies of course materials required.

Free Refresher Courses

Attendance on the original course is mandatory. Free refresher courses are subject to availability. No single course may have more than one free refresher place allocated to it. Individuals are limited to one free refresher place per course per year. Refresher courses must be taken within two years of the original course date.